GETTING STARTED
CONSULTATION AND/OR APPOINTMENT REQUEST
Confidential individual, couple, family, and group counseling are available at our office or online via our HIPAA-compliant telehealth platform for your convenience. Weekdays, evenings, and some weekend hours are available. Here are the steps:
Step 1: Browse our therapist profiles or connect with our Client Experience Team to find the best therapist for you/your child.
Step 2: Book an appointment Kaafi Counseling allows all potential, new, and current clients to self-schedule all appointments through the Client Portal
You may also fill out the form on this page (see right handside) to be connected to our office staff. The information requested helps us to determine how we can best serve you as well as which provider would be the best fit for your needs.
Insurances
Kaafi Counseling is considered an in-network provider for most of the major insurance plans including Medicare. In the event, we do not accept your insurance, some or all of your fees may still be covered because your insurance may pay a percentage of your fee at an out of network rate. In this case, you will be responsible for 100% of the fee at the time of your appointment. We will give you a form, called Superbill, to send to your insurance and they may reimburse you directly for your covered percentage (please check with your insurance if you have an out of network coverage).
EAP INSURANCE PLANS
Kaafi Counseling also provides therapy through Employee AssistancePrograms (EAP). EAP is a service offered by your employer that offers employees free therapy services for a select number of visits. Kaafi Counseling is in network with Blue Cross Blue Shield, Cigna, United Healthcare, Lyra, Optum, Comsych, Health Advocate, Aetna and more. Please contact your employer’s Human Resources Department for more assistance with EAP services.
Good Faith Estimate:
At Kaafi Counseling, we offer psychotherapy services that focus on healing and recovery and we are primarily an insurance based group practice. However, we do have clients that are Out of Network and/or prefer to privately pay for psychotherapy services.
Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to provide individuals who are not enrolled in an insurance plan or a Federal health care program, and not seeking to file a claim with their insurance via superbill or via an in network provider, with a “Good Faith Estimate” if expected charges at the time of scheduling health care items and services.
A “Good Faith Estimate” explains how much your medical and mental health care will cost over the period of time you are in treatment. Under this law, health care providers need to give patients who don’t have insurance or who are choosing not to use their insurance an estimate of the expected charges for medical services, including psychotherapy services.
Please note that if you are submitting claims to insurance for an out of network provider, you will not receive a Good Faith Estimate, as you are using insurance to pay for all of or a portion of treatment.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises
Contact Us
PLEASE NOTE:
If you are experiencing a medical emergency, please call 911. We cannot assist emergency requests through this form, Thank you!
Serving all of Florida through secure video/telehealth sessions